Last updated: 10 July 2026
This policy explains how SynaCore collects, uses, discloses, and protects personal data when you visit this website, contact us, or apply for an AM-DT trial.
SynaCore operates this website and is responsible for the personal data described in this policy.
SynaCore
Block 73, #02-22
Singapore 139952
Email: kitty.wang@synacore.net
When you use the contact form, we collect the information you provide, which may include your company, name, telephone number, email address, and message.
When you apply for an AM-DT trial, we collect the information submitted in the application. This may include your organisation, address, country or region, contact details, account credentials, workstation and operating-system details, current simulation software, expected benefits, material and manufacturing-system information, and any referral code you provide.
Our web server and hosting infrastructure may record technical information needed to deliver and secure the website. This may include your IP address, requested page or file, request date and time, browser and operating-system information, and referring page.
We use personal data only where reasonably necessary to:
We do not sell personal data or use website submissions for third-party advertising.
We do not use Matomo or analytics or advertising cookies on this website.
The trial-registration page uses your browser's local storage to remember whether you accepted the application guidelines. The stored value does not contain your name, contact details, or application contents. You can remove it by clearing this website's stored site data in your browser.
This website does not collect payment information, operate an online shop, provide newsletter subscriptions, or embed an Instagram plugin.
We may disclose personal data to service providers that support the functions you request, such as website hosting and security providers, email service providers, and the SynaCore customer relationship management system used to process trial registrations. These providers receive data only as needed to perform those services.
We may also disclose personal data when required by law, regulation, legal process, or a lawful request from a public authority, or when reasonably necessary to protect the rights, safety, and security of SynaCore, our users, or others.
We use reasonable administrative and technical measures to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, loss, or disposal. No internet transmission or storage system can be guaranteed to be completely secure.
We retain personal data only for as long as it is reasonably needed for the purposes described in this policy, including responding to an enquiry, administering a trial or business relationship, maintaining security records, and meeting legal or regulatory requirements. We then delete or anonymise the data when retention is no longer necessary.
Subject to applicable law, you may ask to access personal data SynaCore holds about you, request correction of inaccurate or incomplete data, or withdraw consent for a use that depends on consent. You may also ask about our handling of your personal data or request deletion where continued retention is not required for a legal or business purpose.
Send requests to kitty.wang@synacore.net. We may need to verify your identity and clarify your request before acting on it. If you remain concerned about our handling of personal data, you may contact Singapore's Personal Data Protection Commission.
This website links to services such as LinkedIn and the SynaCore customer portal. When you follow an external link, the destination service's privacy policy and practices apply to its collection and use of data.
We may update this policy when our website or data-handling practices change. The latest version will be published on this page with an updated date.